Semi-supervised dialogue summarization (SSDS) leverages model-generated summaries to reduce reliance on human-labeled data and improve the performance of summarization models. While addressing label noise, previous works on semi-supervised learning primarily focus on natural language understanding tasks, assuming each sample has a unique label. However, these methods are not directly applicable to SSDS, as it is a generative task, and each dialogue can be summarized in different ways. In this work, we propose a novel scoring approach, SiCF, which encapsulates three primary dimensions of summarization model quality: Semantic invariance (indicative of model confidence), Coverage (factual recall), and Faithfulness (factual precision). Using the SiCF score, we select unlabeled dialogues with high-quality generated summaries to train summarization models. Comprehensive experiments on three public datasets demonstrate the effectiveness of SiCF scores in uncertainty estimation and semi-supervised learning for dialogue summarization tasks. Our code is available at \url{https://github.com/amazon-science/summarization-sicf-score}.

As NLP models become increasingly capable of understanding documents in terms of coherent entities rather than strings, obtaining the most salient entities for each document is not only an important end task in itself but also vital for Information Retrieval (IR) and other downstream applications such as controllable summarization. In this paper, we present and evaluate GUMsley, the first entity salience dataset covering all named and non-named salient entities for 12 genres of English text, aligned with entity types, Wikification links and full coreference resolution annotations. We promote a strict definition of salience using human summaries and demonstrate high inter-annotator agreement for salience based on whether a source entity is mentioned in the summary. Our evaluation shows poor performance by pre-trained SOTA summarization models and zero-shot LLM prompting in capturing salient entities in generated summaries. We also show that predicting or providing salient entities to several model architectures enhances performance and helps derive higher-quality summaries by alleviating the entity hallucination problem in existing abstractive summarization.

Abstractive summarization aims at generating natural language summaries of a source document that are succinct while preserving the important elements. Despite recent advances, neural text summarization models are known to be susceptible to hallucinating (or more correctly confabulating), that is to produce summaries with details that are not grounded in the source document. In this paper, we introduce a simple yet efficient technique, CoBa, to reduce hallucination in abstractive summarization. The approach is based on two steps: hallucination detection and mitigation. We show that the former can be achieved through measuring simple statistics about conditional word probabilities and distance to context words. Further, we demonstrate that straight-forward backtracking is surprisingly effective at mitigation. We thoroughly evaluate the proposed method with prior art on three benchmark datasets for text summarization. The results show that CoBa is effective and efficient in reducing hallucination, and offers great adaptability and flexibility.

A key challenge for abstractive summarization is ensuring factual consistency of the generated summary with respect to the original document. For example, state-of-the-art models trained on existing datasets exhibit entity hallucination, generating names of entities that are not present in the source document. We propose a set of new metrics to quantify the entity-level factual consistency of generated summaries and we show that the entity hallucination problem can be alleviated by simply filtering the training data. In addition, we propose a summary-worthy entity classification task to the training process as well as a joint entity and summary generation approach, which yield further improvements in entity level metrics.